How to Play (and Win) at Blackjack: The Expert's Guide
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Based on a series of interviews with veteran slot management professionals, the book presents insights into what defines the best casino management books practices in this crucial area of casinos.
Slot managers might not have the anecdotes about celebrity high rollers that table game managers do, but the issues they face probably have more in common with other fields.
In addition to being in charge of scheduling, discipline, and customer relations, they administer a large budget and enter into partnership agreements with external vendors.
This is a job that must be data-driven without losing sight of the people who make the casino a place where patrons enjoy spending time and money.
And, out of their many replies, a few themes emerged, with six main traits that, in their eyes, a good manager needed.
This was the first thing that many of the men and women interviewed said.
Most obviously, that means finding and selecting new games that customers will respond to.
But it does deeper than that.
I also mean innovative in managing the procedures and the sequences of how they execute their day-to-day operations.
Good managers get by.
Great ones find new ways to excel.
A common thread that almost all the men and women who took part in the project was that leaders were, first and foremost, listeners.
That means listening to both customers and employees, and not just pausing while they talk.
A slot machine is a slot machine.
So it becomes an experience situation.
Competing on price by lowering hold percentages, offering more lucrative cashback and other rewards might offer short-term rewards but long-term best casino management books to a race to the bottom that rarely ends well.
DeJong described how his team at Wynn put an emphasis on every aspect of the presentation of their games and staff interactions in order to provide a better overall experience that would effectively differentiate their casino from its competitors.
This one seems paradoxical.
But more than one manager mentioned this as their favored approach.
It builds support, it builds camaraderie, and it builds a team.
Finding out how your team works helps you determine talent and helps employees loosen up to you and share best casino management books talents you may not know about.
Instead of hunkering down behind mathematical models and their own preconceptions, they are open to trying new things.
Robert Ambrose, a long-time slot manager, talked about how excellent leaders need to be able to transform negative experiences into at least partially positive ones.
One of the most common points of friction for slot players is a machine malfunction.
When coins were in active use, machines might not register a coin fed rapidly into a chute.
In situations like this, Ambrose stressed first sitting down next to the customer and speaking to them on their physical level, and being as calm and rational as possible.
Even if the end result was the player not getting their jackpot paid, they appreciated being listened to tip 2 and at the very least walked away with a sense that their patronage was valued.
In the coming year, best casino management books one or all of them in your leadership toolkit may lead to better results—both for you and for your team.
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I grew up in Atlantic City, New Jersey, and worked in casinos there, catching bad guys and selling nuts not simultaneously.
That's how I got interested in studying… Read More I grew up in Atlantic City, New Jersey, and worked in casinos there, catching bad guys and selling nuts not simultaneously.
That's how I got interested in studying casinos, https://sellingonthenet.info/best/bestes-online-casino-novoline.html, games, and tourism.
Day job is directing the Center for Gaming Research and teaching history at the University of Nevada, Las Vegas.
Personal highlight: being interviewed by Henry Rollins for "Ten Things You Don't Know About Las Vegas.
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